10.2.2 System information
The device outputs any occurring faults in different ways. Fault output is staggered,
allowing for an increasingly detailed level of analysis:
•
Communication errors can occur when transmitting telegrams to the device. The
device then returns a fault code.
•
For faults that occur during reading, the device writes fault codes in the status log
(see "Status log", page 52).
10.3 Status log
NOTE
The status log is retained even after switching the device off and on again.
The device distinguishes between four types of fault:
■
Information
■
Warning
■
Fault
■
Critical fault
The device saves only the last five entries for each fault type.
10.3.1 Displaying the Status Log
To display the status log, the SOPAS ET configuration software must be connected with
the device online.
1. Connect the SOPAS ET configuration software to the device.
2. Open CLV61x in the project tree: SERVICE > SYSTEM STATUS > SYSTEM INFORMATION
tab.
10.4 Repairs
Repair work on the device may only be performed by qualified and authorized person‐
nel from SICK AG. Interruptions or modifications to the device by the customer will inval‐
idate any warranty claims against SICK AG.
10.5 Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTICE
Optional memory card
•
Check whether there is a memory card in the card slot of the device. If yes, remove
the memory card from the faulty device in de-energized state.
•
Do not send in the memory card!
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
■
Details of the contact person
■
Description of the application
■
Description of the fault that occurred
10 TROUBLESHOOTING
52
O P E R A T I N G I N S T R U C T I O N S | CLV61x DualPort (PROFINET) 8017842/ZOK7/2019-02-01 | SICK
Subject to change without notice
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