Revision Date: 3/13/2019
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Troubleshooting Tips
1. If you are using the active noise cancellation and get a “out of range” error this means
your volume was too high – press the “Stop” wait a couple seconds and then press
“ANC” again to reactivate the noise cancellation
2. To reboot the system, turn off the power switch on the back of the console – wait at least
20s – then turn it back on
3. If the participant can only hear out of one ear, check the balance nodes (#11 and # 13) on
the back behind the line 1/line 2 knobs – make sure it is balanced in the middle
4. If the participant can’t hear the movie or auditory stimuli check that all the correct cables
are connected, the sound on the computer is not muted and the line1 dial is turned up, if
everything is ok reset the system (step#2) to resolve the issue
5. If the participant can’t hear you, you will see a “Laser Fault” icon (see icon list
below) on the screen that says “Start” – this is the first screen after “touch screen to
continue” – try to reset the system (step#2) to resolve the issue
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