Unique, complete oer for the entire life cycle
Whether machine manufacturer, solution provider or plant operator: The range of services
oered by Siemens Digital Industries includes comprehensive services for a wide variety of users
in all sectors of the manufacturing and process industry.
We oer integrated and structured services for our products and systems that provide valuable
support in every lifecycle phase of your machine or plant – from planning and implementation
to commissioning, maintenance and modernization.
Our Service & Support accompanies you worldwide in all matters related to Automation and
Drives from Siemens. In more than 100 countries, directly on site and throughout all phases of
the life cycle of your machines and plants.
An experienced team of specialists actively supports you with bundled know-how. Regular
training and intensive contact between our employees – even across continents – ensure
reliable service in a wide range of areas.
Online Support
The comprehensive online information platform covering all aspects of our Service & Support
supports you at any time from anywhere in the world.
You can nd Online Support at the following address on the Internet (
https://
support.industry.siemens.com/cs/).
Technical consulting
Support for planning and conception of your project: From a detailed analysis of the current
situation and denition of objectives, to advice on product and system issues, to the elaboration
of the automation solution.
Technical Support
Competent consulting for technical questions with a wide range of demand-oriented services
surrounding our products and systems.
You can nd technical support at the following address on the Internet (https://
support.industry.siemens.com/My/ww/en/requests).
Training
Extend your lead – through practical know-how directly from the manufacturer.
You can nd our training oering at the following address on the Internet (https://
sitrain.automation.siemens.com/sitrainworld/).
Engineering support
Support for planning and development with needs-based services from conguration to
implementation of an automation project.
Service & Support
C.1 Service & Support
CN 4100 Communication System
74 Equipment Manual, 10/2021, A5E50871363-AA
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