Service and Support
A
A.1 Field Service Operation
Siemens can provide trained and certied eld service representatives to provide technical
guidance and assistance for the installation, startup/commissioning, repair and maintenance of
Siemens SINAMICS Perfect Harmony™ GH180 VFD equipment and systems. Contact your
regional service call center or sales oce for details.
For all regional information, use the following link: https://www.lda-portal.siemens.com/
siemlda/en/contact/map
Siemens service call centers can be reached at the regional locations listed below.
DANGER
Untrained personnel performing work on equipment may cause personal injury, death,
equipment damage, VFD operational integrity
Ensure that only personnel trained by Siemens work on the equipment.
Certain components described in this documentation may be replaced or repaired only by
personnel trained by Siemens.
Work incorrectly performed on the drive can result in damage to the equipment, degrade VFD
operational integrity, and possibly cause physical injury to personnel or even death.
Siemens accepts no liability for any damage that occurs because these instructions have not
been observed, e.g. if an untrained person carries out a repair or replaces components.
Technical Support (Hotline)
• For emergency service or technical support please use the link: https://www.lda-
portal.siemens.com/siemlda/en/contact/map for contact information based on location and
product.
Technical Support (Internet)
Send your inquiries directly via the internet to a specialist in technical support:
https://www.lda-portal.siemens.com
https://www.industry.usa.siemens.com/drives/us/en/electric-drives/Pages/electric-drives.aspx
• Technical support is available round the clock 24 hours / 365 days a year.
• Your inquiries are delivered directly to the responsible specialist.
• Have all relevant data available and technical support can respond to your inquiry as quickly
as possible.
• Send records, screen shots and photos to the specialists to support fault analysis.
Type 6SR5 Air-Cooled
Operating Instructions, AK, A5E39390112 103