SMA sunny home manager - Page 72

Problem Cause and corrective measure
The PVSystemSetupAssistant cannot
find a SunnyHomeManager with the
serial number and registration ID en-
tered.
The SunnyHomeManager has already been assigned to
a system in SunnyPortal with your e-mail address.
Corrective measures:
• Delete the SunnyHomeManager from the system
(see the user manual "SunnyHomeManager in
SunnyPortal").
or
• Register the SunnyHomeManager with the PV
System Setup Assistant again (see Section10.7,
page76).
The SunnyHomeManager is assigned to a different sys-
tem in SunnyPortal, for instance, if you have bought the
SunnyHomeManager second-hand.
Corrective measures:
• If possible, contact the previous owners and ask
them to delete the SunnyHomeManager system in
SunnyPortal.
or
• Contact the Service (see Section14, page86).
After you have entered the system
password, some devices are shown
with a warning symbol in the PV Sys-
tem Setup Assistant.
The devices with warning symbols are inverters with BLUE-
TOOTHPiggy‑Back. These inverters switch off after dark.
For this reason, the SunnyHomeManager cannot access
the inverters at this time.
Corrective measures:
1. Select [Skip forward] in the PV System Setup
Assistant and finish registration without selecting the
inverters.
2. Once there is daylight and the inverters are switched
on, log in to SunnyPortal and add the inverters as
new devices to the SunnyHomeManager system
using the configuration wizard (see the user manual
"SunnyHomeManager in SunnyPortal").
10 Troubleshooting
SMA Solar Technology AG
Installation ManualHoMan-IA-en-2072