SMA sunny home manager - Viewing Device Parameters; Updating Device Parameters

10.3 Errors during Registration in SunnyPortal
Problem Cause and corrective measure
The PV System Setup Assistant cannot
establish a connection to the
SunnyHomeManager.
It is possible that the SunnyHomeManager is not cor-
rectly connected to the router.
or
It is possible that the SunnyHomeManager is not sup-
plied with voltage. In this case, all LEDs on the
SunnyHomeManager will be off.
Corrective measures:
• Ensure that the SunnyHomeManager is correctly
connected to the router (see Section7.4, page47).
• Ensure that the SunnyHomeManager is supplied
with voltage (see Section7.6, page48).
• If the SunnyHomeManager is correctly connected
to the router and is supplied with voltage but all
LEDs remain off, contact the Service (see Section14,
page86).
The PV System Setup Assistant lists
none or not all of the BLUETOOTH de-
vices in your PV system.
The NetID of the PV system may not be configured on cer-
tain devices.
Corrective measures:
• Ensure that the NetID of the system is set on all
devices.
The wireless connection of several devices may be dis-
turbed by ambient conditions.
Corrective measures:
• Ensure that the connection quality for the
BLUETOOTH devices is at least "good" (see
documentation of the BLUETOOTH devices).
• If the connection quality is not at least "good", use a
BLUETOOTHRepeater or SMAradio-controlled
socket. This will extend the wireless range of your
BLUETOOTH network.
10 Troubleshooting
SMA Solar Technology AG
Installation Manual 67HoMan-IA-en-20