Chapter 5 Troubleshooting
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The display is turning on when it shouldn’t
Symptom Troubleshooting steps
The display turns on or enters Ready
mode when it shouldn’t.
l
Check for and, if possible, move the display away from the following:
o
Direct sunlight
o
Bright lights
o
Forced air ducts
o
Plasma displays
o
Infrared audio systems and other infrared sources
o
Polished floors, glass walls, or other reflective surfaces
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Be aware that the proximity sensors’ range is 16'(5m).
Note
The display will turn on when one of its receptacles receives a video signal, when
checking for or applying system updates, or when it receives commands via its
RS-232 connection.
The screen is blank or there’s a problem with the
image on the screen
Symptom Troubleshooting steps
The screen is blank.
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Make sure the screen is working by tapping the Home button below the
screen or pressing the Home button on the remote control to open the Home
screen.
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Make sure the display is not in Standby mode by pressing the Power button .
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Make sure any connected computers are on and not in an energy saving mode.
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Restart the display and any connected computers.
See
Turning off, turning on, and resetting the display
on page45.
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Replace the video cables connecting any computers to the display to determine if
the issue is with the cables.
A computer is connected to the
display, but only a connection
message appears on the screen.
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Make sure the computer is connected to the currently selected input.
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Make sure the display supports the connected computer’s refresh rate.
See
Setting a connected computer’s resolution and refresh rate
on page34.
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If the currently selected input is a computer, make sure the computer is not in an
energy saving mode.
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