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Appendix 5 - Programmable Functions
IVR This function key can be used for regular calls to an extension that is reached via
an IVR or auto attendant and a number of voice prompts where the caller has to
make a selection by pressing a key after or during the prompt. If you know which
keys need to be pressed in which order in order to reach the desired extension, the
entire process can be automated and considerably speeded up.
The syntax for the "Number" text field entry is <phone_number>;dtmf=<n>,<n>, etc.
The angle brackets <>including their content are placeholders for the variables that
you must replace by the actual characters. The comma represents a pause of one
second, and n represents any number key on the alphanumeric keypad.
Example: The number to dial is (917) 555-3814. When the connection has been
established, the caller will hear three prompts. After the first prompt, he must
press key 1; after the second prompt, he must press 3; and after the third prompt
he must press 1 to reach the desired extension. The entry in the "Number" text field
must look like this: 9175553814;dtmf=1,3,1.
Usage: When the phone is in idle mode, press the key to dial the number. As soon
as the connection has been established, the phone will automatically send the DTMF
tones associated with the alphanumeric keys 1, 3, and 1 with a one-second pause
between them.
(If the function type "IVR" doesn't work on individual phones, try "Speed dial" with
the above description.)
Key Event When this key type is selected, a drop-down menu opens under "Number". For the
available selections, see the following section "Key Events".
Line Default setting for all freely programmable function keys. Incoming calls will go to
the first free "line" key, and outgoing calls will use the first free line key.
Line keys can be used to make outgoing calls with the identity selected from a
particular key's "Context" menu and to have incoming calls for that identity going to
that particular function key. If the key is busy, the incoming call will go to the first free
line key.
Multicast Page This function key enables the phone to send multicast streams to IP multicast group
addresses. The multicast IP address and port are entered in the "Number" text field
in the format <multicast IP address>:<port> (e.g., 239.255.255.245:5555). The
angle brackets <>including their content are placeholders for the variables that you
must replace by the actual characters.
Please note: This key is for sending multicast streams. To allow reception of
multicast streams, multicast support must be enabled on the phone's web interface,
Advanced settings > SIP/RTP tab > Multicast by setting Multicast Support to
"on". You must also enter the IP addresses of the multicasts you wish to receive in
ascending order of priority, 10 being the highest. In case of simultaneous multicasts,
the one with the highest priority at any given time will override the others.
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