Snom D385 - Transferring Calls

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D385 User Manual Using the Phone
• Selecting individual participants.
◦ On the conference screen (Fig. 2), press
/ on the navigation key or on the function key
underneath
/ or / to select the first of the participants of the
conference; press
/ / again to select the next one of the participants (Fig. 3).
◦ When viewing the second participant (Fig. 4), press
/ / to view the first
participant.
◦ When viewing the first participant (Fig. 3), press
/ / to return to the conference
screen (Fig. 2).
• Talking to one participant in private. With one of the participants on-screen (Fig. 3 or 4), press
to converse with that participant in private and to put the other party on hold. To restart the
conference, press
.
• Putting one participant on hold. With one of the participants on-screen (Fig. 3 or 4), press
to
put this party on hold and to converse with the other party in private. To restart the conference,
press
.
• To terminate the conference and the connections to both parties, return to the conference screen
(Fig. 2) and press
.
Transferring calls
You can transfer connected calls as well as calls ringing on your phone.
• When you have a call on the line, there are two ways to transfer it to a third party:
◦ Announcing the call to the third party first, to make sure the call is welcome and will be
accepted: Attended transfer;
◦ Transferring the call unannounced: Blind transfer. There will be no feedback on whether the
third party is available and/or picking up the call.
• When a call is ringing on your phone, you can transfer it to a third party without answering it first
(blind transfer only).
Attended transfer
• With a single call on the phone.
1. Put the call on hold. In our example, the caller on hold is 7781.
2. Dial the number you want to transfer the call to and announce the call (Fig. 1).
3. If the third party wants to accept the call, press
. The "holding 7781" screen appears (Fig.
2).
4. Press
to complete the transfer. You may briefly see the messages "Disconnected 159"
(Fig. 5) and "Disconnected 7781" (Fig. 5 and 6 below, indicating that the transfer was
completed.