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D385 User Manual Troubleshooting
Troubleshooting
Reboot
1. Press .
2. Select Maintenance and press
.
3. Select Reboot and press
.
4. When asked whether to "Reboot?", press
.
5. Wait for the idle screen to reappear.
Hard reboot
Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.
Warning: Never disconnect the power during a firmware update!
Reset to factory values
The phone can be reset to factory values in admin mode only.
1. Press
.
2. Select Maintenance and press
.
3. Select Reset values and press
.
4. Enter the administrator password and press
.
5. Wait for the idle screen to reappear.
6. See "Initializing and registering the phone" on page 84 to continue.
Warning: All customized settings will be lost!
TFTP Update
When there is no other way to get the phone to work (administrator password lost, etc.). How it is
done: See http://wiki.snom.com/Firmware/Update/TFTP_Update.
Warning: All customized settings will be lost!
Manual initialization
When automatic initialization via DHCP fails, enter the values for netmask, IP gateway, and DNS
server manually after each prompt on the display.
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