Service and warranty15
If you have any technical problems concerning our products, please contact Solplanet service.
We require the following information in order to provide you with the necessary assistance:
• Inverter device type
• Inverter serial number
• Type and number of connected PV modules
• Error code
• Mounting location
• Installation date
• Warranty card
Warranty terms and conditions can be downloaded at www.solplanet.net.
When the customer needs warranty service during the warranty period, the customer must pro-
vide a copy of the invoice, factory warranty card, and ensure the electrical label of the inverter is
legible. If these conditions are not met, Solplanet has the right to refuse to provide with the
relevant warranty service.
UM0035_ASW05-12kH-T2-T3_EN_V01_0523
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