Installation and Reference Manual
Configuring PBX functionality
Installation and Reference Manual v3.2/0410/6 107
1 A receptionist parks a call on Park 1 and then uses a tannoy system to announce that a call for
Mr Bloggs is on Park 1. Mr Bloggs picks up the call wherever he is in the building.
2 A User sits opposite her colleague in the office, she receives a call for her colleague and rather
than going through the transfer procedure she can park the call and inform her colleague. Her
colleague can then pick up the call on his extension when he is ready.
Calls are parked within a Park Slot and each Park Slot has a number starting from 1. There is no limit to
the number of Park Slots that can be used. Therefore calls can be parked in Park Slot 1, 52 or 10012, for
example. By default, a User of a PCS 580/570/560, 520, 410/400, 100, 60, 50, or 10 is given access to park
slots 1, 2, 3, and 4 via an icon/button (please refer to the relevant User manual for instructions on how to
use these park icons/buttons). However, calls can be parked in any Park Slot number and this facility can
be used to provide group or private park slots (please see below for further details).
Calls can also be parked and picked up via a Dial Plan entry. An analogue extension without the use of
the PCS 60 or PCS 50 can use a Dial Plan entry to utilize this facility. Please see below for further details.
The Park Timeout, in other words the amount of time a call will be parked before it is represented to the
User, is set by default to 5 minutes. This time can be changed using the Companies feature as each
Company can be configured with its own Park Timeout. Please refer to the Working with Companies
section from page 155 for further details.
Each Company uses its own set of Park Slots and therefore a User will not be able to pick up a call parked
by a User belonging to different Company. Please refer to the Working with Companies section from
page 155 for further details.
Using the Park facility via Dial Plan entries
A call can be parked and picked up via a Dial Plan entry as per the following examples. The call must be
put on hold first and then the relevant short code is entered. (Please refer to the Working with Dial Plans
section for further details on creating a Dial Plan entry.)
The number of the Park Slot in which a call is to
be parked is entered in the Translate To field.
An entry can be created for each park slot to be
used.
The call will be parked in the next available slot
starting at 1. The User will be informed via a
recorded message which slot the call has been
parked in.
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