Installation and Reference Manual
Working with Voicemail
Installation and Reference Manual v3.2/0410/6 225
Creating an Auto Attendant for a Company
Each Company configured on the
imiser system can have a separate Auto Attendant as follows:
1 In Manager select Manage Company
2 Select the Company to manage (the Company name will appear in the title bar of Manager)
3 Select Auto Attendant
4 Create the Auto Attendant as described on page 222.
5
Record a greeting to announce the options using
a Dial Plan entry as explained on page
223,
however in the Translate To field enter
!LeaveAAGreeting:<company name>, similar to
this example.
6 Create a DDI Plan entry as explained on page 224,
however in the Translate To field enter
!AutoAttendant: <company name>, similar to this
example.
7
To test the Auto Attendant internally create a Dial
Plan entry as explained on page
224, however in
the Translate To field enter !AutoAttendant:
<company name>, similar to this example.
For further information please refer to the Working with Companies section from page 155 for further
details.
Multi-level auto-attendants can be built using the VXML Scripts section in Manager incorporating features
such as availability based routing, dial by extension, out of hours routing and text-to-speech. VXML is an
open standard, once generated scripts can be edited manually to include custom features such as
database interaction.
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