Splicecom Maximiser - Voicemail System Overview; Voicemail Functionality; Voicemail Message Handling; Voicemail Access and Configuration

Installation and Reference Manual
Contents
Installation and Reference Manual v3.2/0410/6 i
Contents
Introduction ......................................................................................................................................................... 1
Platform Overview .............................................................................................................................................. 2
5 Series Hardware ........................................................................................................................................... 2
4 Series Hardware ........................................................................................................................................... 4
maximiser Handsets ....................................................................................................................................... 6
maximiser Software ...................................................................................................................................... 11
System Architecture .......................................................................................................................................... 15
Installing a System............................................................................................................................................. 21
System Operation ............................................................................................................................................. 24
Manager ........................................................................................................................................................ 24
Configuring System Details .......................................................................................................................... 26
Call Status ...................................................................................................................................................... 27
Call Logging .................................................................................................................................................. 27
Configuring the Call Server .......................................................................................................................... 27
Setting the IP Address of the Call Server ..................................................................................................... 28
Using DHCP .................................................................................................................................................. 29
System Time .................................................................................................................................................. 30
Setting up Administrative Access ................................................................................................................. 31
Using Auto Add Phones ............................................................................................................................... 34
Installing Licences......................................................................................................................................... 35
Connecting a Module .................................................................................................................................. 39
Connecting an Analogue Phone ................................................................................................................. 48
Connecting a PCS IP Phone ......................................................................................................................... 51
Installing PCS Software ................................................................................................................................. 58
Connecting Multiple Call Servers ................................................................................................................. 72
Configuring PBX functionality ........................................................................................................................... 77
Configuring an Analogue Extension Port .................................................................................................... 77
Configuring an IP Phone .............................................................................................................................. 79
Working with Users ...................................................................................................................................... 80
Working with Dial Plans .............................................................................................................................. 114
Working with Groups .................................................................................................................................. 122
Routing calls via a Department .................................................................................................................. 128
Setting up the Contacts Database ............................................................................................................. 141
Using a Time Plan ....................................................................................................................................... 148
Conferencing .............................................................................................................................................. 152
Working with Companies ........................................................................................................................... 155
Working with Trunks ................................................................................................................................... 159
Working with DDI Plans .............................................................................................................................. 169
Working with LCR Plans .............................................................................................................................. 175
Using Area Codes ....................................................................................................................................... 177
Configuring Music Channels...................................................................................................................... 177
Using Events ............................................................................................................................................... 181
Using the TAPI Driver .................................................................................................................................. 183
Internal Web Server......................................................................................................................................... 184
Working with Voicemail .................................................................................................................................. 187
Voicemail Ports ........................................................................................................................................... 188
Licensing ..................................................................................................................................................... 189
Enabling Voicemail for a User .................................................................................................................... 190