Installation and Reference Manual
Working with Voicemail
Installation and Reference Manual v3.2/0410/6 193
If a caller elects to be transferred to the “Assistant” and the call is not answered the caller will be
forwarded to the Assistant’s voicemail.
This feature can also be set by the User via a PCS 60, PCS 50, PCS 580/570/560 or 410/400.
Please note: Ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the
voicemail server will not be able to dial the digits entered in the Assistant Telephone field.
Users will be informed that they have a new message by one of the following methods:
Via an analogue handset - broken dial tone will be heard
Via Caller Display on an analogue handset
• message waiting LED
• “message waiting” message
• handset will ring once and the number of new messages displayed
Via the PCS 580 – the SpliceCom LED will flash
Via PCS 560/570 - the New Message notice will appear within the default idle page and the
SpliceCom LED will flash
Via PCS 410/400 – the New Messages icon and stylus LED will flash
Via PCS 100 – the Message Waiting Indicator LED with flash
Via PCS 60 – the Messages icon will flash
Via PCS 50 – the New Messages icon with flash
Users can access their messages via a Dial Plan entry, via Voicemail Call Back or via their PCS (please refer
to the relevant PCS User manual for further details).
If a Dial Plan entry is to be used the following gives an example for voicemail retrieval:
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