Splicecom Maximiser - Page 129

Installation and Reference Manual
Configuring PBX functionality
Installation and Reference Manual v3.2/0410/6 123
9 From the Select User list select the User you wish
to add and this name will appear in the Member
list
10 In the Order field enter the number required.
The Order number determines the priority of the
member within the Group. The higher the
number the higher the priority, for example, a
User with an Order number of 4 will have a
higher priority than a User with an Order number
of 1. The member with the higher number will
be presented with a call first, then the next
highest and so on.
11 Select Update when ready and you will be returned to the Group.
12 Repeat steps 7 to 11 to add further members. Each new member will be given the next Order
number. To change a member’s Order number enter the required number in the Order number
field. The Members will be listed in Order number sequence with the highest at the top.
13 Select Update or Apply when ready.
For information on how a Group is used to present calls please refer to Routing Calls via a Department on
page 128.
Change a User member
1 In Manager select Groups
2 A list of the current Groups will be displayed
3 Select the Group required
4 Click on the member to be amended
5 From the Select User list select the User required and you will be returned to the Group
6 Select Update or Apply when ready.
Changing the Order number for a member of a Group
1 In Manager select Groups
2 A list of the current Groups will be displayed
3 Select the Group required
4 Select the Order number for the member to be amended
5 In Member Details form within the Order field enter the number required.
6 Select Update when ready and you will be returned to the Group.
7 Select Update or Apply when ready.
Delete a Member from a Group
1 In Manager select Groups
2 A list of the current Groups will be displayed
3 Select the Group required
4 Select the Order number for the member to be deleted
5 In the Member Details form select Delete and you will be returned to the Group
6 Select Update or Apply when ready.