STONEX S900+ - Shipping, Return, and Warranty Policies

Stonex S900
+
GNSS Receiver – User Manual 43
All products that need to be repaired must be returned to our technical representative's office via whatever
delivery company the customer prefers, however, STONEX® is not responsible for the unlikely event that
products are lost in transit.
Any damage inflicted by the customer or a third party after the products have been delivered to the customer
is excluded from the limited warranty, as is any damage resulting from improper use, any action or use not
contemplated in the accompanying user guides, and/or manuals.
8.4 Shipping policy
The Customer or the dealer is required to pay for the charges for shipping faulty parts or instruments to
STONEX
®
representative office and STONEX
®
is providing the shipping for the return.
Dealers need to follow STONEX
®
repair/service procedure to achieve a better and prompt service result.
8.5 Return policy Dead on Arrival instruments
All returned products have to be shipped to STONEX
®
representative office.
The original Purchaser has a period of seven (7) days starting from the date of purchasing to signal the existence
of a defect in the instrument for a full refund (less shipping and handling), provided the merchandise is in new,
resalable condition and returned in the original, undamaged packaging. Customers must pay for both the return
and the original freight fees, regardless of the original freight paid by the Company. All warranty books,
instruction manuals, parts, and accessories must be included as well as the original box in which the item was
shipped. We recommend placing the original carton inside another box, to avoid any additional damage to the
carton itself. In some cases, returns of special items will require a re-stock fee. Acceptance of returned
merchandise is final only after inspection by STONEX
®
.
Above terms and policies shall apply to hardware. Dealers need to follow STONEX
®
repair/service procedure
to achieve a better and prompt service result.
8.6 Firmware/Software warranty
STONEX
®
doesn’t warrant that operation of Firmware/Software on any instruments will be uninterrupted or
error-free, or that functions contained in Firmware/Software will operate to meet your requirements.
STONEX
®
will forward the Software/Firmware Fix to the dealer or customer. A firmware/software Fix means
an error correction or other update created to fix a previous firmware version that substantially doesn’t conform
to the instrument’s specification.
8.7 Over Warranty repair(s) policy
The customer shall pay the standard repair fees for any service (whether part replacement or repairs) performed
by STONEX
®
under request and explicit authorization of the customer itself. In this case, the customer is
charged for return shipping fees as well.