Maintenance & Troubleshooting 4-7
Four Slot USB Cradle
Table 4-3. Troubleshooting the Four Slot USB Cradle
Symptom Possible Cause Action
Charge LEDs do not light when
mobile computer is inserted.
Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle and to AC
power.
Mobile computer is not seated correctly in the
cradle.
Remove and re-insert the mobile computer into the cradle, ensuring it is
firmly seated.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is below 32°F (0°C) or
above 104°F (40°C).
Mobile computer battery is not
charging.
Mobile computer was removed from cradle or
cradle was unplugged from AC power too soon.
Ensure cradle is receiving power. Ensure mobile computer is seated correctly.
If a mobile computer battery is fully depleted, it can take up to four hours to
fully recharge the Li-ion battery.
Li-ion battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
Mobile computer is not fully seated in the
cradle.
Remove and re-insert the mobile computer into the cradle, ensuring it is
firmly seated.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is below 32°F (0°C) or
above 104°F (40°C).
During data communications, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed from cradle during
communications.
Replace mobile computer in cradle and retransmit.
Incorrect cable configuration. See the system administrator.
Communications software is not installed or
configured properly.
Perform setup as described in the MC1000 Integrator Guide.
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