MC1000 User Guide4-8
Cables
Table 4-4. Troubleshooting the Cables
Symptom Possible Cause Action
Mobile computer Charge LED
does not light when mobile
computer inserted.
Cable is not receiving power. Ensure the power cable is connected securely to both the cable and to AC power.
Mobile computer is not seated
correctly in the cable.
Remove and re-insert the mobile computer into the cable, ensuring it is correctly seated.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is below 32°F (0°C) or above 104°F
(40°C).
Mobile computer battery is not
charging.
Mobile computer was removed from
cable or cable was unplugged from
AC power too soon.
Ensure cable is receiving power. Ensure mobile computer is seated correctly. If a mobile
computer battery is fully depleted, it can take up to four hours to fully recharge a battery.
Li-ion battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
Mobile computer is not fully seated
in the cable.
Remove and re-insert the mobile computer into the cable, ensuring it is correctly seated.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Cable removed from mobile
computer during communication.
Reattach cable to mobile computer and retransmit.
Incorrect cable configuration. See the system administrator.
Communication software is not
installed or configured properly.
Perform setup as described in the Integrator Guide.
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