MC1000 User Guide4-6
Single Slot Serial/USB Cradle
Table 4-2. Troubleshooting the Single Slot Serial/USB Cradle
Symptom Possible Cause Action
Charge LEDs do not light when
mobile computer or spare Li-ion
battery is inserted. See Figure 3-
1 on page 3-4.
Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle and to AC
power.
Mobile computer is not seated correctly in the
cradle.
Remove and re-insert the mobile computer into the cradle, ensuring it is
firmly seated.
Spare Li-ion battery is not seated correctly in
the cradle.
Remove and re-insert the spare Li-ion battery into the charging slot, ensuring
it is correctly seated. Note the polarity icon on the battery.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is below 32°F (0°C) or
above 104°F (40°C).
Mobile computer battery is not
charging.
Mobile computer was removed from cradle or
cradle was unplugged from AC power too soon.
Ensure cradle is receiving power. Ensure mobile computer is seated correctly.
If a mobile computer battery is fully depleted, it can take up to four hours to
fully recharge the battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
Mobile computer is not fully seated in the
cradle.
Remove and re-insert the mobile computer into the cradle, ensuring it is firnly
seated.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is below 32°F (0°C) or
above 104°F (40°C).
Spare Li-ion battery is not
charging.
Li-ion battery not fully seated in charging slot. Remove and re-insert the spare Li-ion battery into the cradle, ensuring it is
correctly seated. Note the polarity icon on the battery.
Battery inserted incorrectly. Ensure the contacts are facing down and toward the back of the cradle. Note
the polarity icon on the battery. Note the polarity icon on the battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
Extreme battery temperature. Li-ion battery does not charge if battery temperature is below 32°F (0°C) or
above 104°F (40°C).
During data communications, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed from cradle during
communications.
Replace mobile computer in cradle and retransmit.
Incorrect cable configuration. See the system administrator.
Communications software is not installed or
configured properly.
Perform setup as described in the MC1000 Integrator Guide.
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