Troubleshooting User guide
116
Received data which has not yet
been printed is overwritten with
new data.
` If an optional serial interface is
installed: Check that the correct
busy protocol (e.g. XON XOFF)
is set in the menu Serial inter-
face, protocol, see Protocol
(Protocol), (page 71).
` Check the interface cable, see
section Connecting the printer
,
(page 9) and Interfaces
,
(page 157).
A print job exceeds the paper
width with the automatic paper
width detection active.
` Cancel the print job or load sui-
table paper, see also Automatic
paper width detection (APW),
(page 106).
If this message appears although
the loaded paper is wide enough,
consult the technical service.
The printer prints at lower speed. ` No action required.
When this message comes up
even in a “cold” printer, please
contact your technical service.
The ribbon misses, is damaged
and blocked or a non-genuine rib-
bon is installed.
` Only use genuine ribbon cas-
settes of the manufacturer.
During the process of ini-
tialization after powering
on, the printer checks if a
ribbon cassette is
installed. It also checks
during the execution of a
print job the operative-
ness of the ribbon cas-
sette. These functions
mandatory require the
use of the manufacturers
original ribbon cassettes
Accessories
, (page 167).
` Replace the ribbon.
` Check that the print head carria-
ge moves easily.
Message Possible cause Corrective action
Overrun Error
Paperwidth Error
Press Online
Head Hot
Check Ribbon
STOP
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