General video playback issues
48 TiVo Stream Operator’s Guide v1.1 • TiVo
®
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3. If someone else is streaming or downloading a program on another mobile device or using
Multi-Room Streaming on another TiVo box, this slows down the network. Try pausing
the streaming or downloading on the other mobile devices or TiVo boxes.
General video playback issues
Issue 1: During video streaming or playback, the Closed Captions are missing characters.
Resolution: Rescrub the video segment and play it back again.
Issue 2: The audio volume on some streamed or downloaded content is too low to hear.
Resolution: Use headphones or amplified external speakers.
Issue 3: The TiVo App shows the error “Unable to connect to TiVo Stream” while playing back
downloaded content on an iPad.
Resolution: Take these steps:
1. Put the mobile device into airplane mode and/or disable WiFi.
2. On the TiVo App login screen, tap Shows on iPad.
Issue 4: TiVo Stream locks up after playing back a program that contains an EAS alert.
Resolution: Reboot the TiVo Stream by unplugging the power cord and plugging it in again.
Issue 5: Streaming some programs results in a horizontal banding video artifact.
Resolution: Try to stream the same asset again a couple of times. If retrying the stream does not
correct the issue, reboot the TiVo Stream.
Issue 6: TiVo Stream enters a state where it fails to stream anything and fails to recover.
Resolution: Reboot the TiVo Stream by unplugging the power cord and plugging it in again.
Downloading issues
Issue 1: The Download option is not available for some programs in your My Shows tab or the
download fails.
Resolution:
1. Ensure the program is supported for downloading to your mobile device. TiVo Stream can
only download programs recorded from live TV.
Make sure the program you are trying to download to your mobile device was not
downloaded from the Internet. This includes Music Choice downloads, video podcast
downloads, and web content sent from TiVo Desktop.
2. Ensure the program is supported for downloading to your mobile device. TiVo Stream can
only stream programs recorded from live TV channels that do not have any copy
protection set. Most premium channels will have copy protection enabled.
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