Streaming issues
TiVo Stream Operator’s Guide v1.1 • TiVo
®
Proprietary and Confidential 47
Issue 7: TiVo Stream guided setup will not go past Step 3 and keeps asking the user to make a Test
Internet Connection on the DVR, even though this step has been completed.
Resolution:
1. Ensure that at least ten minutes have elapsed since activating the TiVo Stream and the
DVR before making the Test Internet Connection.
2. Check to ensure the TiVo Stream is activated on the same account as the DVR.
a. In the TiVo App, go to Settings > System Information > Full System Information >
Service.
b. Ensure the DVR’s TSN is listed in the Share Group field. If the DVR’s TSN is not
listed, the TiVo Stream may not be activated on the correct account.
Streaming issues
Issue 1: The Watch on [mobile device] option is not available for some programs in your My Shows
tab.
Resolution: Ensure the program is supported for streaming to your mobile device. TiVo Stream can
only stream programs recorded from live TV.
Issue 2: When trying to stream a recording (including the use of the Record and Watch feature), the
video player is hung and keeps displaying the message “Buffering.”
Resolution:
Do the following:
1. Make sure the recording is not an empty recording. This can happen if the DVR is
recording a channel that is not received or authorized, such as a premium channel or pay-
per-view. You can check by attempting to tune to the channel on the DVR.
2. Ensure the program is supported for streaming to your mobile device:
a. TiVo Stream can only stream programs recorded from live TV channels that have
copy protection set to copy-freely or copy-once.
b. Ensure the copy protection CCI value is set to 0x00 or copy-freely for the channel that
program was recorded from.
c. Ensure the program was recorded from live TV and not content that was downloaded
such as Music Choice, video podcast, or web content sent from TiVo Desktop.
Issue 3: While streaming a program, the video stutters and pauses frequently.
Resolution: This occurs if there is not enough network bandwidth between your DVR and your TiVo
Stream or between your TiVo Stream and your mobile device.
1. Ensure your DVR and TiVo Stream are connected to your network with a hardwired
connection using Ethernet or MoCA. A wireless adapter is not supported.
2. Make sure your mobile device has a strong connection to your wireless router. Check the
WiFi signal strength on your mobile device. Your mobile’s WiFi signal strength is
different from the cellular signal strength provided by your wireless phone provider.
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