Miscellaneous issues
TiVo Stream Operator’s Guide v1.1 • TiVo
®
Proprietary and Confidential 49
3. Ensure the copy protection CCI value is set to 0x00 or copy freely for the channel that
program was recorded from.
Issue 2: Downloads fail when two in-progress recordings are queued for download.
Resolution: This is currently not supported. Please only add one in-progress recording for download
at a time.
Issue 3: Programs appear to take a long time to download.
Resolution:
1. When setting up a download, select the Standard video quality. This will reduce the file
size and allow for faster downloads.
2. Make sure the TiVo App is active and currently opened when downloading. Downloading
only occurs while the TiVo App is in focus. If you switch to another application, such as
email or web browsing, downloads will pause; they will automatically resume once the
TiVo App is opened again.
3. If you are streaming a program or someone else is streaming a program on another mobile
device or using Multi-Room Streaming on another TiVo box, this slows down the
download.
4. Make sure your TiVo DVR is connected to the network with a hardwired (Ethernet or
MoCA) connection. A wireless connection is not supported.
5. Make sure your mobile device has a strong connection to your wireless router. Check the
WiFi signal strength on your mobile device. The WiFi signal strength is different from
your cellular signal strength provided by your wireless phone provider.
Miscellaneous issues
Issue 1: You receive the following error message on your TiVo App:
Title: Network Problem: TiVo Stream to DVR
Text: The TiVo Stream cannot contact the DVR. Make sure that the DVR and TiVo Stream
are on the same wired Ethernet or MoCA network, then try again.
Resolution: If you receive this error message, the TiVo App can communicate with both your DVR
and the TiVo Stream on your local network, but the TiVo Stream is unable to communicate with your
DVR. This is probably an issue with Bonjour network discovery.
Do the following:
1. First tap Try again.
2. If selecting Try again does not resolve the issue, reboot your network router, DVR, and
TiVo Stream. You can perform the reboots for all three simultaneously.
To Next Page
Loading...
