4
TiVo Stream Operator’s Guide v1.1 • TiVo
®
Proprietary and Confidential 45
Troubleshooting TiVo Stream
This chapter discusses troubleshooting guidelines and recommendations for the TiVo Stream.
Setup and installation issues
Issue 1: The TiVo Stream’s status LED never turns steady white.
This indicates that TiVo Stream is unable to acquire an IP address from the DHCP server.
Resolution:
Take the following steps:
1. Check the Ethernet cable on the TiVo Stream and make sure it’s securely connected to the
TiVo Stream and the router or wall outlet.
2. Check the Link Status LED on the right of the Ethernet port.
3. Make sure DHCP is enabled on the router. Please consult your router manufacturer.
4. Reboot your network equipment.
Issue 2: There is no TiVo Stream Setup option in the TiVo App.
Resolution: Ensure you have installed the latest version of the TiVo App for Apple iOS (Version 2.0
or later). The version of the TiVo App can be found under the Settings menu of the TiVo App (see
Figure 4–1 on page 46). Android and other devices are not supported at this time.
Issue 3: The TiVo App is unable to find the TiVo Stream or displays the “TiVo Stream Not Found”
error message.
Resolution:
Do the following:
1. Ensure the TiVo Stream is connected properly to your router via an Ethernet cable.
2. Make sure the TiVo Stream is connected to a power outlet and the LED on the back of the
TiVo Stream is solid white. Ensure the link LED on the Ethernet port is lit.
3. Reboot your TiVo Stream (by unplugging the power cord and plugging it in again) and
your router.
Issue 4: It has been more than three minutes and the TiVo Stream guided setup screen on the TiVo
App has not refreshed. It appears to be stuck on a step.
Response: To reinitiate the guided setup process, tap the Settings button, then tap TiVo Stream
Setup (see Figure 4–1).
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