Miscellaneous issues
50 TiVo Stream Operator’s Guide v1.1 • TiVo
®
Proprietary and Confidential
Issue 2: There are many partial recordings appearing in your My Shows list.
Resolution: Have you been using the “Record and Watch” feature on the TiVo App with your TiVo
Stream? You are using this feature whenever you select Watch on iPad from the Guide or Info tab of
the TiVo App.
When you use this feature, it starts a recording of the selected program on your DVR and then begins
to stream that recording to your mobile device. If you started watching in the middle of a program, it
results in a partial recording on your DVR. This is normal and expected behavior. Simply delete these
recordings if you don’t wish to keep them.
Issue 3: Your downloaded programs do not sync to your computer, such as on iTunes.
Resolution: This is not supported. Your downloaded programs will not sync to your computer and the
video files are not accessible outside of the TiVo App. This is because the TiVo App is required to
save all the downloaded programs in the same place the files for the applications are saved. The
programs are not saved in your videos directory and will not sync to your computer.
Issue 4: All of your downloaded programs have disappeared from your mobile device.
Resolution: If you uninstalled the TiVo App or did a reset of the application via Settings > Reset
applications, all your downloaded programs will be deleted. This is because the TiVo App saves all
the downloaded programs where the files for the applications are saved. The programs are not saved in
your videos directory and will not sync to your computer.
Issue 5: After plugging in the TiVo Stream, the status LED never turns on. The status LED should
turn amber within 15 seconds of plugging in the TiVo Stream.
Resolution: Unplug the TiVo Stream and plug it in again. Wait up to 15 seconds for the status LED to
turn on. Repeat until the status LED lights up.
Issue 6: The DVR’s user interface becomes unresponsive after streaming a long program.
Resolution: Reboot the DVR.
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