Bluetooth Problems
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P/N: 1004636-01
Troubleshooting
Bluetooth Problems
The following are some of the most commonly encountered error messages and other problems.
TRU error message: Can’t find receiver
•
The receiver is turned off.
– Ensure the receiver has power and is turned on.
•
Bluetooth is not turned on; the BT LED is off.
– Reset the receiver to the factory default settings by pressing the Power button for 10 to 15 seconds.
•
There is interference.
– Move the receiver, controller, or computer to an unobstructed location.
•
The receiver is too far away.
– Move the devices closer together.
•
The receiver is already connected via Bluetooth to another device.
– Disconnect the receiver from the other controller or computer.
TRU error message: Open COM# port failed: Access is denied
•
Another application uses the computer port dedicated for connection.
– Close the application, and then re-connect.
– Connect the receiver via another, unused computer port.
After searching for available devices, none are discovered
•
The receiver is not receiving power.
– Check that the receiver is getting power and is turned on.
– Check that the power cable is correctly attached to the port.
– Unplug the cable, then securely and properly reconnect it to the receiver.
– If the power cable is damaged, contact a Dealer to purchase a new cable.
Can see the icon for the receiver’s Bluetooth module on the computer screen, but cannot connect to it
•
Device security settings probably differ.
– Make sure the Bluetooth enabled devices use the same security settings.
•
Bluetooth module settings may have changed.
a. If the settings are changed for the Bluetooth module, remove it from the list of discovered
Bluetooth devices using the Bluetooth manager program (supplied with the device used to
manage the receiver).
b. Repeat the search.
Cellular Problems
The receiver’s integrated cellular modem does not send and receive data
•
Make sure the cellular antenna is properly connected to the receiver’s ANT port.
•
Make sure you are within your cellular coverage with minimal obstructions. You may want to check the strength
of the cellular signals in your area using TRU. See the
TRU Online Help
embedded in the software.
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