e-STUDIO2006/2306/2506/2007/2307/2507/2303A/2303AM/2803AM/2309A/2809A
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ERROR CODE AND TROUBLESHOOTING
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[ 2 ] Collection procedure
1. Precaution
Be sure to obtain the customer’s agreement before you collect debug log data.
2. Acceptable USB devices
Important:
The file system of a USB device must be FAT32 or FAT16. USB devices formatted in an NTFS
system cannot be operated. The file system of a USB device can be confirmed by opening its
property using Windows Explorer or such.
3. Procedure for collecting debug log data
(1) Insert a USB device [1] into a USB port [2] on the side of the MFP after it has started.
Fig.8-1
(2) Press the buttons on the control panel of the MFP in the order below. The LED of the USB device
starts blinking.
[UP] [UP] [DOWN] [DOWN] [LEFT] [RIGHT] [LEFT] [RIGHT] [CLEAR/
STOP] [CLEAR/STOP]
(3) Remove the USB device from the MFP when the LED goes OFF.
Notes:
If the USB device is one that does not show the status by the blinking of the LED, wait 30
seconds after step 2 above. Then remove the USB device from the MFP.
(4) When the collection of the debug log data is finished, a debug log file is created in a directory
immediately under the USB device.
File name: USBDISK_DebugMsg.txt (Approx. 100 KB)
Notes:
• Do not remove the USB device from the MFP while the LED of the device is blinking, for this
means debug log data are being collected. (If the USB device is one that does not show the
status by the blinking of the LED, do not remove it and wait 30 seconds.)
• If the debug log file “USBDISK_DebugMsg.txt” is not created after debug log data have been
collected, try again from step 1 above using another USB device.
• Insert the USB device after the MFP has fully started up. (Debug log data cannot be collected
if the USB device is inserted while the MFP is booting.)
4. Collected debug log data
After the debug log data have been collected, send them to each service center as well as the
occurrence status report.
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