TracVision TV3 User’s Guide
71
Troubleshooting
Basic Checks
If you are experiencing a problem receiving satellite TV with your
TracVision system, first check the following:
Check the System Status Information
Check the status indicators in the upper-left corner of the Home page
of the web interface, or check the three lights on the front of the
TV-Hub itself. All three should be lit solid green. See “TV-Hub Status
Indicators” on page 75 for details. Also look for an error message on
the Home page (see “Error Messages” on page 78).
Check for Satellite Signal Blockage
If the antenna is continuously searching for the satellite, check the area
around the antenna for blockage. The antenna needs an unobstructed
view of the sky to receive satellite signals. See “Avoiding Blockage” on
page 12 for details. Excessive dirt on the radome and severe weather
can also affect reception. If there is no blockage, you might be located
outside the coverage area of the selected satellite. Visit
www.kvh.com/footprint for details.
NOTE: The Home page of the web interface indicates the direction in which
the antenna is pointing.
Make Sure Your Receivers Are Set Up Properly
Your satellite TV receivers might need to be configured for the desired
satellite(s) and/or operating mode. Refer to “Receiver Settings” on
page 33 for details.
Check Power and Cables
Make sure power is applied to all system components. Also make sure
all cables are connected tightly. Refer to the Installation Guide for
wiring details.
Make Sure the Software and Satellite Library Are Up-to-Date
To update the system to the latest software version, refer to “Updating
the Software” on page 90. To update the satellite library, refer to
“Updating the Satellite Library” on page 88.
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