TSC Alpha-30L Series User Manual

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6. Troubleshooting
The following guide lists the most common problems that may be encountered when operating this bar code
printer. If the printer still does not function after all suggested solutions have been invoked, please contact the
Customer Service Department of your purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
No Power
* The battery is not properly
installed.
* Battery out of power.
* Battery damage.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
* Replace a new battery.
Not Printing
* Check if interface cable is well
connected to the interface
connector.
* Check if wireless or Bluetooth
device is well connected between
host and printer.
* The port specified in the Windows
driver is not correct.
* Re-connect cable to interface change
a new cable.
* Please reset the wireless device
setting.
* Select the correct printer port in the
driver.
* Check your program if there is a
command PRINT at the end of the file
and there must have CRLF at the end
of each command line.
No print on the label
* Label loaded not correctly
* Use wrong type paper
* Follow the instructions in loading the
media.
* Use thermal type paper
The printer status from LCD
shows “Carriage Open”.
* The printer carriage is open.
* Please close the print carriage.
The printer status from LCD
shows “No Paper”.
* Running out of media roll.
* The media is installed incorrectly.
* Media sensor is not calibrated.
* Supply a new media roll.
* Follow the instructions in loading the
media to reinstall the media roll.
* Calibrate the media sensor.
The printer status from LCD
shows “Paper Jam”.
* Media sensor is not set properly.
* The media size is set incorrectly.
* Label may be stuck inside the
printer mechanism.
* Calibrate the media sensor. (Select
the correct sensor)
* Set media size correctly.
* Remove the stuck label inside the
printer mechanism.
Take Label
* Peel function is enabled.
* If use peel-off mode, please remove
the label.
Can’t downloading the file
to memory (FLASH / DRAM/
CARD)
* The space of memory is full.
* Delete unused files in the memory.

TSC Alpha-30L Series Specifications

General

Brand	TSC
Model	Alpha-30L Series
Category	Barcode Reader
Language	English