53
TROUBLESHOOTING
Check the wiring between the display
UI control board (Phoenix )and the
I/O control board (SAGE). Are all
wires secure and undamaged?
Cycle power. Does the F10 reappear
after approxiamately 5 seconds?
Replace the I/O control
board (SAGE). If the
problem persists, replace
the display assembly,
which includes the UI
control board (Phoenix).
NO
NO
NO
NO
NO
NO
Correct wiring.
Go to the Info Screen (page 15). Does
the oven have the latest firmware version?
(Check with TurboChef customer support).
Return to the cook-
ing or off screen.
Insert a USB thumb
drive. Does the
oven detect the USB
drive?
Replace the
USB/smart
card reader
and USB
extension
cable.
Verify the rear air filter
is not clogged. Is the air
filter OK?
Clean/
replace the
air filter
Replace the power
supply.
Verify the 24 VDC
power supply is in
good working order.
Is the power supply
OK?
Replace the USB/smart Card Reader and USB
extension cable. If the problem persists, replace
the display assembly, which includes the UI con-
trol board (Phoenix).
Update the firmware
(page 22).
Troubleshooting:
F10: Communication Failure
Troubleshooting:
F12: Firmware Reboot
Return the oven to service.
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