TROUBLESHOOTING
73
YES
YES
YES
NO
YES
YES
Troubleshoot the fault code
(pages 57-63).
NO
NO
Troubleshooting:
Oven Keeps Cooling Down, will not Warm Up
Troubleshooting:
Menu will not Load - Smart Card
NO
Is there a fault code present?
Does the oven detect
the smart card when it is
inserted into the oven?
Does the “Load Menu”
option appear?
Verify the Load Menu
option is set to “Yes”
from the Options screen
(page 25).
Verify the MicroSD
card is inserted properly
and has not popped out.
Update the oven firm-
ware.
Try a different smart card and/or
verify that the menu is correct. If
necessary, obtain a new menu card
from TurboChef. Does the problem
persist?
After selecting the “Load
Menu” option, is there a
MicroSD error message?
Replace the USB/smart
card reader and connectors.
Does the problem persist?
Replace the USB/smart
card reader and connec-
tors. Does the problem
persist?
Replace the display.
Reload the menu. Did this
resolve the issue?
YES
Is the high-limit thermostat
tripped?
Press the red button on the back oven panel to
reset the high limit thermostat. If possible, increase
airflow in menu settings or decrease amount of
frozen product being cooked per batch.
Verify the oven is Off
or Cooling Down -
the card will not be
detected if the oven
is in any other mode.
Verify the smart card is
inserted with the gold
chip facing away from
you. Does the problem
persit?
YES
NO
NO
YES
YES
NO
Verify the oven model is set
to the correct type (page 31)
and reload the menu again.
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