Overview
iSTAR Ultra Installation and Configuration Guide 8–3
Troubleshooting Tools
The ICU provides a set of troubleshooting tools that help you to monitor the iSTAR network. 
Use the troubleshooting tools to:
 PING IP addresses. 
 Send messages to other ICU users.
 Open a Real Time Monitor Controller Diagnostics window within the ICU and display 
reports and diagnostic messages.
Please refer to the iSTAR Configuration Utility User Guide for configuration information. The 
guide is located on the DVD shipped with the iSTAR Ultra Controller.
C•CURE
For LAN configurations, Software House recommends that you configure information for 
member controllers in the C•CURE Administration application. The C•CURE Administration 
Station downloads member configuration information to the master at start-up, and the 
master uses the information to configure the member controllers.
Please refer to the following for configuration information:
 C•CURE 9000 Hardware Configuration Guide and the C•CURE 9000 help.
 C•CURE 800/8000 Hardware Configuration Guide and the C•CURE 800/8000 help.
Backups
A backup is made every time the host downloads a fresh database to the controller, and also 
when the soft reset button is pressed in the iSTAR Ultra GCM. You can also schedule backups.
Software House recommends to trigger an additional database backup whenever the low 
battery or AC Fail input is activated on the GCM. Create an event with an action of “Backup 
iSTAR Database” and then set the low battery and AC Fail inputs to trigger the event. 
 See the C•CURE 9000 Software Configuration Guide for information about configuring 
events and scheduling backups.
 See the C•CURE 9000 Hardware Configuration Guide for information about configuring 
inputs.
LAN Configurations
Requirements for LAN configurations vary from site to site. The following procedure 
describes most configurations.
To Configure an iSTAR Cluster
1. Connect and power on all iSTAR controllers.
2. Use the ICU to configure the following:
• Define the master.
• Specify the IP address of the master.