6ACD/UCD
XTS-IP / XTSc-IP Station User Guide March 2007
ACD Call Qualifier
While agent is on a call:
1. Press the preprogrammed CALL QUALIFIER flexible button, followed
by the qualifier code.
2. If the qualifier code has less than 12 digits, enter a [
] to complete
the sequence. A confirmation tone sounds.
-or-
Press the one-touch preprogrammed CALL QUALIFIER flexible button.
To create a CALL QUALIFIER flexible button:
1. Press SPEED twice.
2. Press the button to be programmed (must be programmed in
database as a flexible button).
3. Dial the CALL QUALIFIER feature code [570] and then press [#].
A confirmation tone will sound.
4. Press the ON/OFF button (SPEAKER button on IP Phone).
To create a one-touch CALL QUALIFIER flexible button:
1. Press SPEED twice.
2. Press the button to be programmed (must be programmed in
database as a flexible button).
3. Dial the CALL QUALIFIER feature code [570] + [YYY]. A confirmation
tone will sound.
(YYY = the last three digits of a desired speed bin 9000-9099, that
has been preprogrammed with a qualifier code).
4. Press the ON/OFF button (SPEAKER button on IP Phone).
The Discovery Manager reporting package will only receive
up to the first 4 digits of the qualifier code.
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