Vodavi XTSc-IP - ACD Member Status

10 ACD/UCD
XTS-IP / XTSc-IP Station User Guide March 2007
 The ACD Agent Login LED will only light for the ACD group that
is assigned to that button.
To log out of an ACD Group:
Dial LOGOUT CODE [571] on the dial pad and dial the group
number,
-or-
Press the preprogrammed LOGOUT flexible button. The LOGIN
flexible button LED will extinguish.
ACD Member Status
Any station (Supervisor or Agent) logged onto the ACD group can view
the status of the ACD group members:
To view group member status:
1. Dial ACD Group Member Status code [573] on the dial pad,
-or-
Press the preprogrammed flexible button. The display will show:
ACD Group 5XX (XX=ACD group #).
The status of the ACD agents is displayed with a letter following the
station number where the agent is logged in.
A = Available D = Do not Disturb O = Out of service
B = Busy on a call N = Not Equipped U = Unavailable
last digit (P) = agent priority (1-9)
NOTE -- If an Agent makes a call while out of service, their status is
out of service, not
busy.
2. Press [] to scroll up to the next ACD Group.
If more than five members are in the ACD group, the next
depression of the [
] displays the additional members,
3. Press [#] to scroll down to the previous ACD Group.
To return to an idle display … Supvr/Agent station must go on-hook.
A5XX: 110AP 111DP
112AP 113OP 114UP