14 ACD/UCD
XTS-IP / XTSc-IP Station User Guide March 2007
ACD Supervisor One-Touch Record
This feature allows a supervisor, who monitors/barges-into an ACD call,
to record the conversation into their voice mailbox.
While monitoring an ACD call, press the preprogrammed One-Touch
Record button (feature code 649).
To stop or to pause recording and to resume recording after a
pause, press the preprogrammed Pause/Resume button (feature
code 655).
When the call concludes, the recording ceases.
CONDITIONS
» The supervisor must be logged in as a supervisor of the ACD group.
» The ACD agent’s station must be programmed to enable Supervisor
Monitor/Barge-In.
» The Supervisor must have a One-Touch Record button.
Supervisor Station Status
This feature is established to display the stations in the systems that are
assigned as ACD supervisors and their status.
To view ACD supervisors:
1. Dial the SUPERVISOR STATION STATUS code (586) and the display
will show the following:
XXXX = the ACD group #
#### = the station # that is assigned as a supervisor station.
S denotes the status of the Supervisor:
A = Available
B = Busy
N = Not Available
XXXX: ####S ####S ####S
####S ####S ####S ####S
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