8ACD/UCD
XTS-IP / XTSc-IP Station User Guide March 2007
SINGLE LINE TELEPHONE
While on a call-in-progress, the agent:
Presses the FLASH button and then dials the HELP code [574] on
the dial pad. The agent must press FLASH again to return to their
call after the code is dialed.
ACD Calls In Queue Status Display
There are two methods for stations not assigned to the ACD Group to
monitor the ACD Calls In Queue Status Display.
FIRST METHOD -- From an idle key telephone:
1. Dial [567] on the dial pad,
-or-
Press the preprogrammed flexible button.
2. Dial the ACD group number (5XX). The ON/OFF button LED
(SPEAKER button LED on IP Phone) will light steady.
This idle display will show how many calls are in queue.
5XX = ACD Group Number (534-565 or 550-565 for XTSc-IP)
3. Replace the handset or press ON/OFF (SPEAKER button on IP
Phone) to terminate the display.
SECOND METHOD -- From an idle key telephone:
The preprogrammed flexible button for the ACD group being monitored
will flash, indicating there are calls in queue.
1. Press the preprogrammed ACD CALLS IN QUEUE DISPLAY flexible
button. This idle display shows how many calls are in queue.
5XX = ACD Group Number (534-565 or 550-565 for XTSc-IP)
ACD5XX 00 CALLS IN QUEUE
MMM DD YY HH:MM am
ACD5XX 00 CALLS IN QUEUE
MMM DD YY HH:MM am
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