4 System maintenance
Perform the maintenance activities described in this chapter to ensure an optimally operating
system.
4.1 Contacting Waters Technical Service
If you are located in the USA or Canada, report malfunctions or other problems to Waters
Technical Service (800-252-4752). From elsewhere, phone the Waters corporate headquarters in
Milford, Massachusetts (USA), or contact your local Waters subsidiary. The Waters Web site
includes phone numbers and e-mail addresses for Waters locations worldwide. Visit
www.waters.com.
When you contact Waters, be prepared to provide this information:
• Error message (if any)
• Nature of the symptom
• Serial number of the system module and its firmware version, if applicable
• Flow rate
• Operating pressure
• Solvent(s)
• Detector settings (sensitivity and wavelength)
• Type and serial number of column(s)
• Sample type and diluent
• Chromatography data software version and serial number
• System workstation model and operating system version
Note: For an explanation about how to report shipping damages and submit claims, see the
document Waters Licenses, Warranties, and Support Services.
4.1.1
Viewing module information
Each system module bears a serial number that facilitates service and support. Serial numbers
also provide a way to create single log entries for each module so that you can review the usage
history of a particular unit.
August 8, 2016, 715005049 Rev. C
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