Waters ACQUITY - To Submit a Connections INSIGHT Request; Configuring Maintenance Warnings

controls the two-way connection with the system by enabling the Connections INSIGHT iAssist
service level. These sources, available on the Waters’ Web site, provide more information about
Connections INSIGHT and Connections INSIGHT iAssist:
• Connections INSIGHT Quick Start Guide
• Connections INSIGHT User's Guide
4.4.1
To submit a Connections INSIGHT request:
1. Select Troubleshoot > Submit Connections INSIGHT request.
2. In the Connections INSIGHT Request dialog box, type your name, telephone number, e-
mail address, and a description of the problem.
3. Click Submit, and allow approximately 5 minutes to save the service profile.
Result: A ZIP file containing your Connections INSIGHT profile is forwarded to Waters
customer support for review.
Note: Saving a service profile or plot file from the instrument console can require as much
as 150 MB of file space.
4.5 Configuring maintenance warnings
Maintenance counters, if available for a particular component, provide information about real-time
usage that can help you determine when to schedule routine maintenance for specific
components. You can specify usage thresholds and maintenance warnings that alert you when a
component reaches a specified threshold. Thus you can minimize unexpected failures and
unscheduled downtime during important work. For information explaining how to specify
maintenance warnings, consult the Waters console Help.
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