Troubleshooting
102
Operating instructions – AC SMART
Fault Possible cause Recommended action
The satellite box only
charges with the minimum
charging current.
The satellite box does not have a con-
nection to the control box. The satellite
box reduces the charging current to 6 A
until the connection to the control box is
restored.
► Connect the control box to the
satellite box.
12.3 Error codes
Error ID Description Recommended action
1 The CP signal is invalid.
The fault could be caused by the
vehicle or the charging cable.
► Disconnect the vehicle from the EV charging box.
► PLUG variation: disconnect the charging cable
from the EV charging box.
► Wait until the LED status indicator is illuminated
green.
► Connect the vehicle to the EV charging box once
again.
► Start the charging process.
► If the error occurs again, try to start a charging
process with another vehicle or another charging
cable.
► If the error occurs again, contact an electrician.
2 The PP signal is invalid.
The charging cable may be the cause
of the fault.
► Disconnect the vehicle from the EV charging box.
► PLUG variation: disconnect the charging cable
from the EV charging box.
► Wait until the LED status indicator is illuminated
green.
► Connect the vehicle to the EV charging box once
again.
► Start the charging process.
► If the error occurs again, try to start a charging
process with another charging cable.
► If the error occurs again, contact an electrician.
3 There is a diode error in the vehicle. ► Disconnect the vehicle from the EV charging box.
► PLUG variation: disconnect the charging cable
from the EV charging box.
► Wait until the LED status indicator is illuminated
green.
► Connect the vehicle to the EV charging box once
again.
► Start the charging process.
► If the error occurs again, try to start a charging
process with another vehicle.
► If the error occurs again, contact an electrician.
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