Fig. 165 Rating plate
4. Troubleshooting
The FireWIN pellet boiler is self-monitoring during operation. All deviations from normal operation are displayed
on the InfoWINplus by information, fault or alarm messages. If one of these messages appears, the LED lights up
red, an information, fault or alarm symbol flashes, an information code is displayed along with a brief description
in full text – Fig. 163.
Pressing the Info button (Fig. 163) displays the related information text (Fig. 164). To exit the information text
menu, press the Back button (Fig. 164) or wait 45 seconds and the information, fault or alarm message is dis-
played again – Fig. 163.
With almost all messages, it is necessary to press the Reset button after rectifying the cause of the information,
fault or alarm message. In these cases, “Reset” is displayed in the menu line – Fig. 163.
If “Reset” is not displayed in the menu line, the boiler starts operating again automatically after the cause of the
information, fault or alarm message has been rectified.
If you wish to call Windhager Customer Service or your customer service Partner due to a malfunction, please
first make a note of the following data from the rating plate:
– Model
– Factory number
– Year of manufacture
– Fault or alarm message
The rating plate is located behind the cladding door between the combustion chamber door and the ash door –
Fig.165.
Rating plate
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