Windhager FireWIN - 4.1 No display on InfoWINplus; 4.2 IN- messages

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4. Troubleshooting
4.1 No display on InfoWINplus
Code Display on InfoWINplus Cause/remedy
–
No display,
LED not lit up
Boiler is off, cannot be switched on with the
ON/OFF button.
a) No electricity, check the cable to the device and the building fuse.
b) No electricity, device fuse blown – check and replace if necessary - see
Fig. 167.
c) InfoWINplus plug loose or poorly connected or not connected together
during installation – check and connect together firmly if necessary, plug
is located at top behind cover – see assembly instructions; Installing the
cladding.
d) Inform Windhager Customer Service or a heating technician.
4.2 IN- messages
Code Display on InfoWINplus Cause/remedy
IN 438
One zone in storage room is empty
Check pellet supply in storage room.
Press reset.
A zone in the storage room is empty, automatic switchover to another zone.
Information message can be acknowledged by selecting „only zone 1“ or
„only zone 2“ in „Probe switching“ (see section 2.8.1.5).
IN 581
Re-fill pellets
Integral fuel hopper is almost empty.
Re-fill pellets.
Boiler continues to heat until the remaining fuel quantity has been consumed.
a) FireWIN Klassik (without feed):
Fill fuel into the fuel container (see section 2.3).
b) FireWIN Premium/Exklusiv (with feed):
Feed is switched off in „feed operating mode“ (see section 2.8.1.3). In
„Feed operating mode“ menu item, set to „with enable time“, „with start
time“ or „without time control“.
IN 582
Integral fuel hopper empty
Integral fuel hopper empty. Top up pellets.
Burner is locked.
The reserve supply container is empty.
a) FireWIN Klassik (without feed):
Fill fuel into the fuel container (see section 2.3).
b) FireWIN Premium/Exklusiv (with feed):
Feed is switched off in „feed operating mode“ (see section 2.8.1.3). In
„Feed operating mode“ menu item, set to „with enable time“, „with start
time“ or „without time control“.
IN 590
Clean boiler and burner.
Confirm cleaning
Remove ash, clean boiler and burner, confirm
cleaning.
Note indicating that the pellet boiler must be cleaned in the next 50 operating
hours or both ash pans must be emptied (Fig. 166) (see sections 3.4 to 3.6).
Following cleaning, cleaning must be confirmed on the InfoWIN operator le-
vel (see section 2.8.1.1).
IN 595
Door open
Burner locked. Do not open door unless bur-
ner is switched off.
Cladding door is open, burner locked.
a) Close the cladding door.
b) Door switch on cladding door does not switch correctly, adjust – see
assembly instructions.