Service and Maintenance
24 Month Premium Service Maintenance
WMF Service Center
Have a question on the operation or function of your WMF 1000 ? Call us on our WMF Service Hotline.
Or send us an e-mail. The WMF Service Center is the first point of contact, along with your specialist
dealer.
In Germany: In Austria
Telephone: 0180-2963100 •
(6 cents per call in Germany)
Service-WMF 1000@WMF.de•
Telephone: 0043-664-8146270•
Email: servicecenter-WMF 1000@wmf.at•
We will pick up your coffee machine at your place, and repair it at the WMF Service Center.
The machine will be sent back to you within 5 working days.
For warranty claims, this premium service is completely free of charge for two years.
Procedure
The machine will be collected during the next working day. •
You can advise the WMF Service Center of the time and place for the machine to be collected.•
Prepare your WMF 1000 for shipping, packed in the original carton, and have it ready for pick-up. •
Machines that are not in the original packaging cannot be taken for service
Important! The completed service ticket and a copy of the proof of purchase should be available. •
Service/Maintenance/Repair at the WMF Service Center
This procedure applies only within Germany and Austria.
Coffee machine is inspected upon receipt
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If not covered under warranty, or if the warranty period has expired, you will receive a cost estimate
Repair in our Service Center within 5 business days from receipt of the coffee machine and approval
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of the cost estimate
After repair, your WMF 1000 will be returned to you immediately by package carrier
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Name and address of the Warrantor:
In Germany: In Austria
WMF Württembergische Metallwarenfabrik
Aktiengesellschaft
Eberhardstraße
73309 Geislingen/Steige
WMF Österreich GmbH
Etrichgasse 1
6020 Innsbruck
Warranty claims should be submitted to the above address.
This procedure applies only within
Germany and Austria.
Service ticket
see page 66
Warranty conditions
see page 61
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