Probable Causes Solutions
The printer is connected to an uninterruptible power
supply.
Power off the printer, then connect the power cord to
a suitable outlet.
The printer is connected to a power strip shared with
other high-power devices.
Plug in the printer directly into the outlet or into a
power strip that is not shared with other high-power
devices.
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Probable Causes Solutions
Application and print driver have
conflicting tray selections.
1 In the print driver, verify that you have selected the correct tray.
2 Access the application from which you are printing, then go to
the page setup or printer settings.
3 Set the paper source to match the tray selected in the print
driver, or set the paper source to Automatically Select.
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Probable Causes Solutions
Unsupported or incorrect paper.
Ensure that you are using a supported paper size and
weight for 2-sided printing. Do not use 2-sided
printing for envelopes and labels.
Incorrect setting.
In the print driver, for Printer Settings, select Print on
Both Sides.
Note: The setting varies depending on the
application from which you are printing.
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Probable Cause Solution
Debris or an object is blocking the paper tray. Remove the debris or object that is blocking the
paper tray.
Xerox
®
B1022 Multifunction Printer
User Guide
121
Troubleshooting