Probable Causes Solutions
The printer is busy.
• Determine if a previous print job is the problem. On your computer, to
delete all print jobs in the print queue, you can use the Printer
Properties feature.
• Load paper in the tray.
• At the printer control panel, press the Job Status button. If the print
job is not in the Active Jobs or Completed Jobs list, check the Ethernet
connection between the printer and computer. Power off the printer,
then power it on again.
• At the printer control panel, press the Job Status button. If the print
job is not in the Active Jobs or Completed Jobs list, check the USB
connection between the printer and computer. Power off the printer,
then power it on again.
The printer cable is disconnected.
• At the printer control panel, press the Job Status button. If the print
job is not in the Active Jobs or Completed Jobs list, check the Ethernet
connection between the printer and computer. Power off the printer,
then power it on again.
• At the printer control panel, press the Job Status button. If the print
job is not in the Active Jobs or Completed Jobs list, check the USB
connection between the printer and computer. Power off the printer,
then power it on again.
PPrriinntteerr MMaakkeess UUnnuussuuaall NNooiisseess
Probable Causes Solutions
There is an obstruction or
debris inside the printer.
1 Power off the printer.
2 Remove the obstruction or debris.
Note: If you cannot remove the obstruction or debris, contact
your Xerox
®
representative.
CCoonnddeennssaattiioonn hhaass FFoorrmmeedd IInnssiiddee tthhee PPrriinntteerr
Moisture can condense inside a printer when the humidity is above 85% or when a cold printer is in a
warm room. Condensation can form in a printer after it has been sitting in a cold room that is heated
quickly.
Xerox
®
B1022 Multifunction Printer
User Guide
123
Troubleshooting