219 Troubleshooting
Scan Driver/Printer Utility Problems
Problem Action
The TWAIN driver cannot
connect to the printer.
Ensure that your computer and the printer is properly connected with
the USB cable.
Check whether the printer is turned on. If the printer is turned on,
reboot it by turning the power switch off and then on again.
If a scan application is running, close the application once, restart the
application, and then try scanning again.
The scan driver has not been
registered on your computer and
cannot be accessed from the
Express Scan Manager.
Install the scan driver. If the driver is installed, uninstall it and then
reinstall it.
Failed to scan your document on
the printer via the Express Scan
Manager.
Ensure that your computer and the printer is properly connected with
the USB cable.
Check whether the printer is turned on. If the printer is turned on,
reboot it by turning the power switch off and then on again.
If a scan application is running, close the application once, restart the
application, and then try scanning again.
Failed to create an image file via
the Express Scan Manager.
Ensure that there is sufficient space in your hard disk.
Uninstall the Express Scan Manager on your computer and then
reinstall it.
Failed to initialize the Express
Scan Manager.
Uninstall the Express Scan Manager on your computer and then
reinstall it.
Failed to execute the Express
Scan Manager.
Uninstall the Express Scan Manager on your computer and then
reinstall it.
An unexpected error occurred on
the Express Scan Manager.
Uninstall the Express Scan Manager on your computer and then
reinstall it.
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