191 Troubleshooting
Jam Problems
This section includes:
• "Misfeed jam" on page 191
• "Multi-feed jam" on page 191
Misfeed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorised dealer.
Multi-feed jam
NOTE:
• If the problem continues even though you have taken suggested actions described above, contact the Fuji
Xerox local representative office or an authorised dealer.
Problem Action
Print media misfeeds occur. Remove the paper from the PSI, and then ensure that the paper is
properly inserted in the MPF.
Depending on the print media you use, take any of the following
actions:
• For thick paper, use the one that is 216 gsm or less.
• For thin paper, use the one that is 60 gsm or more.
• For the envelope, ensure that it is properly loaded in the MPF or
the PSI as instructed in "Loading Envelope in the Multipurpose
Feeder (MPF)" on page 78 or in "Loading Envelope in the Priority
Sheet Inserter (PSI)" on page 82.
If the envelope is deformed, correct it or use another envelope.
If performing manual duplex printing, ensure that the print media is
not curled.
Fan the print media.
If the print media is damp, turn over the print media.
If the problem continues, use print media that is not damp.
Problem Action
Print media multiple feeds occur. Remove the paper from the PSI, and then ensure that the paper is
inserted properly in the MPF.
If the print media is damp, use print media that is not damp.
Fan the print media.
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