Xerox WorkCentre 5021 User Manual

WorkCentre 5019/5021
User Guide
11-1
11
Problem solving
This chapter provides possible solutions to various problems you may encounter with the machine.
Troubleshooting
Follow the troubleshooting procedures below to solve problems.
If the error is not resolved even after following the above procedure, contact our Customer Support
Center.
Problem Cause/action
The machine does not work properly. Refer to Machine problems on page 11-2.
An error code is displayed. For information on paper jams, refer to Paper
jams on page 11-29.
For information on document jams, refer to
Document jams on page 11-36.
Refer to Error codes on page 11-21.
The image quality is poor. Refer to Image quality problems on page 11-6.
Trouble during copying Refer to Copying problems on page 11-12.
Trouble during printing Refer to Printer problems on page 11-16.
Trouble during scanning Refer to Scan problems on page 11-18.

Xerox WorkCentre 5021 Specifications

General

Print Technology	Laser
Print Speed	Up to 20 ppm
Copy Speed	Up to 20 cpm
Copy Resolution	Up to 600 x 600 dpi
Scan Resolution	Up to 600 x 600 dpi
Paper Capacity	250 sheets
Monthly Duty Cycle	Up to 20, 000 pages
Connectivity	USB 2.0
Functions	Print, Copy, Scan
Maximum Paper Size	A3
Duplex Printing	Manual
Memory	128 MB
Fax Transmission Speed	33.6 Kbps (optional)
Operating System Compatibility	Windows, Mac
Print Resolution	600 x 600 dpi