Problem solving
WorkCentre 5019/5021
User Guide
11-16
Printer problems
This section provides possible solutions to various problems you may encounter when using the Print
features.
Unable to print
The table below lists possible solutions when you are unable to print.
Print output problems
The table below lists possible solutions to print output problems.
Symptom Possible cause Remedy
Data remains in
the printer icon.
The machine's power is not
on.
Switch the machine's power on .
Refer to Power source on page 3-6.
The PC's cable is
disconnected.
Connect the PC's cable.
The machine's cable is
disconnected.
Connect the machine's cable.
Refer to USB interface on page 2-2.
An error has occurred in the
machine.
Check the error information, and take the
required action.
Data has been
sent to the
machine.
No paper has been loaded. Load paper.
There is no paper of the
specified size.
Load paper of the specified size.
Refer to Loading paper on page 4-7.
An error has occurred in the
machine.
Check the error information, and take the
required action.
Job execution has been
paused.
Use the screen to select whether to cancel
the job.
Symptom Possible cause Remedy
The printout is on
the wrong paper
size.
The wrong size paper was
loaded in the specified tray.
Change the size of the paper loaded in the
tray, or change the print options to use a tray
containing the specified paper size.
The image at the
edges of the
paper is missing.
The document exceeds the
machine's printable area.
Enlarge the machine's print area, or reduce
the document's print area.
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