Problem solving
WorkCentre 5019/5021
User Guide
11-15
The copy is not
the desired size.
The document cover or
document glass is dirty.
Clean the document cover or document
glass.
Refer to Cleaning the document cover and
document glass on page 10-9.
The document is a
transparency or highly
translucent medium.
Place a sheet of white paper over the
document before copying.
The document has shifted
out of position.
Place the document correctly.
Refer to Placing the document on page 5-1.
The document feeder's
document guides are
misaligned.
Place the document correctly, moving the
document guides into contact with the
edges of the document.
Refer to Placing the document on page 5-1.
The document is creased. Smooth out the document and place it again
correctly.
Refer to Placing the document on page 5-1.
The document size setting is
incorrect.
Check the document size set correctly.
Refer to Original size on page 5-13.
The paper size setting is
incorrect.
Check the paper size set correctly.
Refer to Setting the paper size on page 4-13.
The edges of
copies are cut
off.
The document exceeds the
printable area.
Adjust the reduction/enlargement factor to
reduce the copy slightly.
The document size is not
correct.
Check the document size set correctly.
Refer to Original size on page 5-13.
The paper size is not correct. Check the paper size set correctly.
Refer to Setting the paper size on page 4-13.
Symptom Possible cause Remedy
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